Our Policies

Our Vernon Hills office is located at 10 W Phillip Rd Suite 123, Vernon Hills, IL 60061. The closest intersection is Deerpath and Route 60. We are in the Metro Square medical building across Deerpath from the Guidepost Montessori building.  Our unit is on the north side of the building, facing route 60.

Our Spring Grove office is located at 2503 Spring Ridge Dr Suite C1, Spring Grove, IL 60081. The closest major intersection is Route 12 and Spring Grove Rd. We are on the west end of the building,  unit C, in the 2nd Floor end of hallway. This location has no elevator, only stairs.

Please arrive to your appointment with clean dry, tangle-free hair. If you have been treating at home please make sure all the residue from those treatments has been removed.

Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 24 hours notice for cancellations or reschedules. Appointments made within 24 hours may instead be canceled or rescheduled with 4 hours notice.

Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.

Appointments must be confirmed no later than close of business day before your scheduled visit. Any unconfirmed appointments are subject to cancellation at our discretion by close the day before the appointment.

We do not have a built-in grace period, so we kindly ask that you plan to arrive 5 minutes before your appointment start time. We do understand that occasionally life can be unpredictable. If you think you are going to be late, please call or text to let us know. We may not be able to complete your service and deposit will be last if service can not be completed.

Appointments may require a deposit that will be requested at the time of booking. Deposits are non-refundable; however, the deposit amount will be applied to services at kept appointment. No-shows and those appointments not rescheduled within the stated time frame forfeit the amount and a new deposit will be required for a future booking.

Our service re-treatment policy is only provided on our Signature AirAllé Treatment. With nearly 1 million treatments done worldwide and less than a 1% re-treatment rate, we know it works! This is the treatment option that ensures you will leave lice-free with no follow-up required.

All family/household members and split households need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.

Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be no re-infestation, so we must keep our policy to 30-day service re-treatment. Based on the lice life cycle we can determine if the treatment had failed (which happens less than 1% of the time).

Under the above conditions, our Signature AirAllé Treatment is valid for 30 days. In the unlikely event of a treatment failure, or reinfestation, we will re-treat you at no cost.

Questions about our Re-Treatment Policy? Ask us! Call today and we will answer all your head lice removal questions!

 Some cases may require additional time to be able to complete the treatment process. Individuals with a severe infestation or when the hair is very long, thick, or textured could require extra time and therefore additional charges would apply. Most cases do not require extra time. Your technician will assess this at the beginning of the appointment and discuss all options. Extra time will be offered based on availability.